Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Skill Arena ("we", "our", or "the Platform") collects, processes, stores, and protects personal information when you access our official Android mobile application and website services. We are committed to safeguarding user privacy in accordance with applicable data protection frameworks and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect only the essential information required to operate our competitive tournament services:

• Identity & Contact Information: Player username, registered mobile phone number, and optional email address.
• Gaming Profile Information: In-Game Name (IGN), In-Game Numeric UID, avatar selections, and game preferences.
• Tournament History: Match participation logs, slot bookings, placement rankings, kill statistics, and room entry timestamps.
• Wallet & Transaction Records: Deposit history, winning credits, bonus entries, entry fee deductions, UPI withdrawal records, and gateway order IDs.
• Technical & Device Data: Device model, operating system version, unique hardware identifiers, IP address, and application diagnostic telemetry for fraud detection.
• Notification Tokens: Firebase Cloud Messaging (FCM) tokens utilized strictly to deliver custom room credentials, match schedules, and account security notifications.

3. How We Use Collected Information

Collected information is utilized exclusively for the following operational purposes:

• Creating, maintaining, and authenticating player accounts and active sessions.
• Managing tournament registrations, slot allocations, and dispatching Room ID/Password credentials.
• Processing automated wallet deposits, withdrawal payouts, and prize pool credits.
• Verifying end-game match results, placement calculations, and kill bounties.
• Investigating cheating, multiple accounts, unauthorized access, and anti-fraud enforcement.
• Transmitting critical service alerts, scheduled maintenance notices, and tournament reminders.

4. Payment Information Policy

To ensure maximum financial security:

• Third-Party Payment Processors: All monetary transactions (deposits and withdrawals) are handled securely through PCI-DSS compliant third-party payment gateways (e.g., Elevana, EKQR, ZapUPI).
• Data Handled by the Platform: We store only transactional metadata: Gateway Order ID, Payment Status (Success/Pending/Failed), Transaction Amount, Date/Time, and 12-digit UTR reference for accounting verification.
• Absolute Non-Storage Guarantee: Skill Arena never collects, processes, or stores debit/credit card numbers, expiry dates, CVVs, net banking login passwords, or UPI PINs.

5. Data Sharing & Disclosure

We respect your personal privacy. We do not sell, rent, or trade your personal information to third-party marketing companies. Data is shared strictly under the following limited conditions:

• Payment Service Providers: To verify and settle user-initiated deposits and withdrawal requests.
• Essential Infrastructure Partners: Secure cloud server providers (e.g., AWS/Google Cloud) and notification dispatch services that adhere to stringent confidentiality terms.
• Legal Compliance: Where required by valid legal process, court orders, or statutory governmental authority under applicable Indian law.

6. Data Security & Storage Controls

We implement enterprise-grade security controls to prevent unauthorized access, alteration, or disclosure of player data:

• Cryptographic Password Hashing: User passwords are encrypted using modern cryptographic hashing algorithms (Argon2id/bcrypt) with unique salting.
• Encrypted Transport: All data transmissions between the application and backend APIs are secured with TLS 1.3 / HTTPS encryption.
• Strict Role-Based Access: Administrative and database access is isolated, strictly logged, and restricted to verified system processes.

7. Data Retention Period

Player account details are maintained as long as the account remains active. Transaction logs, wallet records, and tournament history are retained for a minimum statutory period of five (5) years to satisfy regulatory, tax, accounting, and anti-money laundering compliance obligations.

8. User Privacy Rights

Every registered player possesses the following rights regarding their data:

• Access & Inspection: Right to inspect your profile data, match history, and wallet ledgers directly within the application.
• Data Correction: Right to rectify inaccurate profile details or update registered mobile numbers via support verification.
• Account Deletion: Right to request account termination and deletion of non-statutory data, subject to the resolution of pending disputes and legal accounting retention requirements.

9. Modifications to Privacy Policy

We may periodically update this Privacy Policy to reflect platform enhancements or regulatory changes. Any significant updates will be communicated through in-app alerts and updated timestamp notices on this page.

10. Effective Date & Contact

Effective Date: January 1, 2025
Last Updated: November 2026
For privacy inquiries or data compliance requests, contact: privacy@skillarena.online