Refund Policy

1. Failed Deposits & Payment Reconciliation

When depositing funds into your Skill Arena wallet:

• Debited But Not Credited: If money is deducted from your bank/UPI account but does not reflect in your wallet within 15 minutes, our automated gateway reconciliation protocol checks the status with the gateway provider.
• Automatic Resolution: If the gateway marks the payment as successful during settlement, the funds are automatically credited to your Deposit Wallet.
• Gateway Reversals: If the payment failed at the banking switch level, the deducted amount is automatically reversed back to the originating bank account within 3 to 7 working days according to standard RBI banking guidelines.
• Duplicate Payments: In cases of inadvertent double payment for a single order, users can provide the transaction UTR numbers to customer support for prompt reversal.

2. Successful Deposits Policy

Once funds are successfully confirmed by the payment gateway and credited to your Deposit Wallet, they become immediately available for booking tournament slots. Deposited balances are dedicated exclusively for entry into competitive matches and are non-refundable to bank accounts without participating in matches.

3. Tournament Cancellation Refunds

We provide full financial protection for canceled matches:

• 100% Entry Fee Return: If a tournament or custom room is canceled by the administration due to technical outages, game patch updates, or room scheduling failure, 100% of the entry fee is automatically refunded back to each joined player's wallet within 24 hours.
• Distinction from Winnings: Cancellation refunds represent the exact entry fee originally deducted and are credited to your active wallet balance.

4. Tournament Postponement & Rescheduling

If an organizer reschedules match start timings:

• Players receive instant notifications detailing the updated schedule.
• If a player is unable to attend the revised match time, they may contact support prior to Room ID distribution to receive a full refund of their entry fee back to their wallet.

5. Player Disqualification (Zero Refund)

Strict anti-cheat adherence is enforced on Skill Arena:

• Players disqualified from a tournament for cheating, hacking, aimbots, config file modding, teaming up in solo lobbies, or violating room rules forfeit 100% of their entry fee and are ineligible for any refund.
• No refund will be granted for abusive or unsportsmanlike behavior resulting in room removal.

6. Withdrawal Requests & Reversals

• Withdrawal Verification: Withdrawal requests to verified UPI IDs are processed within 15 minutes to 24 hours.
• Rejected/Failed Withdrawals: If a withdrawal fails due to an invalid UPI ID, incorrect VPA format, or bank server rejection, the requested amount is automatically restored in full back to your Winning Balance immediately.

7. Refund Tracking & Timeline

All wallet refund entries appear transparently in your in-app Wallet Transaction History marked with the exact Match ID and transaction timestamp. For refund inquiries, users may submit the Match ID to support@skillarena.online.

8. Non-Refundable Scenarios

Under the following legitimate circumstances, transactions are non-refundable:

• Player No-Show: A player who registers for a match but fails to enter the custom room on time before match launch.
• Lobby Disqualification: Players disqualified for violating published fair play policies or utilizing prohibited software.
• Completed Matches: Once a tournament match is completed and scores are audited, entry fees are fully non-refundable.
• Incorrect UPI Information: Payouts successfully settled to a third-party UPI address erroneously supplied by the user cannot be reversed.